Suraj Shah

Digital Manager
Heathrow Airport

With a background in digital transformation and bereavement support , Suraj massively cares for the well-being of Heathrow's passengers. By using digital to help alleviate travel-related anxieties, it paves the way for customers to feel safe, calm and inevitably transact more with Heathrow. Key to the recent relaunch of the mobile-responsive heathrow.com and enhanced mobile app, coupled with emerging technologies (we're talking push notifications, indoor navigation, beacons, digital wallets and wearables), Suraj ensures a rich experience to that individual passenger, tailored to where they are and what they are doing, right now.

Check out the incredible speaker line-up to see who will be joining Suraj.

Download The Latest Agenda

Mobile Shopping Europe - Day 1

Tuesday, August 2nd, 2016

11:10 PANEL- How can you future-proof your digital strategy to manage the constant stream of new, mobile, capabilities?

Insight and predictions on mobile devices coming to market - Phablets, Wearables, etc
Insight and predictions on mobile capabilities coming to market - geolocation, beacon, NFC, Biometric Auth
Has mobile solved the omnichannel challenge? Point of Sale and online.
Has responsive UX delivered what was promised?
Has contactless delivered what was promised?
Discover actionable steps to prepare for future mobile development